By Camilla has partnered with FLASH EXPRESS and LBC to handle your parcel deliveries.

• • Regular Deliveries (Luzon, Visayas, & Mindanao) will be shipped via FLASH EXPRESS.
  • Deliveries to Island Provinces will be shipped via LBC Express (subject to change based on availability).

FREQUENTLY ASKED QUESTION:

Will my PRE-ORDER item arrive on or before a specific date?

Please be advised that we are unable to guarantee an exact delivery date for PRE-ORDER items. While we strive to provide estimated delivery timelines, various factors may influence the actual arrival date. Import process includes international shipping logistics, customs clearance processes, and local delivery conditions, all of which can vary. Unfortunately, these factors are beyond our control, and as such, the delivery time may change. 

PROCESSING TIME

ON HAND ITEMS
On-hand items are typically processed within 1-3 business days following payment confirmation. Our goal is to ship your order within 1-3 business days after payment (excluding Sundays and holidays).

ON HAND ITEMS WITH A SPECIFIED ARRIVAL DATE
If an on-hand item is noted to arrive on a specific date (e.g., “Arriving July 6”), please note that it will be shipped 1-2 business days after the specified arrival date.

For example, if the arrival date is July 6, the item will likely be shipped on July 7 or 8 (estimated).

PRE-ORDER ITEMS
For pre-order items, the processing time is generally between 10 to 14 business days (weekends and holidays are excluded from the count).
Processing begins from the moment you receive the processing email, which is typically sent within 24 hours after payment confirmation.

Please note that the 10-14 business days processing time is an estimated duration. While we aim to meet this timeframe, international shipping and other external factors may cause the arrival of your item to be either earlier or later than expected.

How can I identify if my order is a PRE-ORDER item?
Pre-order items are clearly marked with “PRE-ORDER” in the product title.

Important Notes:
The Processing Time refers to the period from payment confirmation to the actual dispatch of your order. Please be aware that Processing Time is distinct from Delivery Time, which refers to the time it takes for your order to be delivered after it has been dispatched.

DELIVERY TIME ESTIMATES

DELIVERY TIME ESTIMATE once forwarded to the LOCAL COURIER.

Note: Please note that the carrier takes 1–2 business days to register your shipment status after pick-up/ship out, so we recommend allowing 48 hours for the tracking details to be processed and updated.

FLASH EXPRESS	Estimated Delivery Time
Metro Manila	1 to 4 days
Luzon	2 to 5 days
Visayas	5 to 10 days
Mindanao	7 to 10 days

LBC EXPRESS	Estimated Delivery Time
Islander	7 to 10 days

Please note: For island provinces and remote control areas parcel deliveries could take up to 7 working days or longer.

IMPORTANT NOTES:

• Please be advised that shipping times may be impacted by public holidays or adverse weather conditions, as couriers may limit their operations during these periods. Unfortunately, these situations are beyond our control. Normal service will resume immediately after each holiday.
• To avoid delays or potential holds on your parcel, please ensure that you provide a complete and accurate delivery address. We cannot be held responsible for any package loss or delays caused by an incomplete or incorrect address.
• While we strive to provide accurate estimates, please note that we cannot guarantee an exact delivery date. For reference, please refer to our estimated processing time in combination with the estimated delivery time.
• Since Flash Express and LBC are third-party courier providers, we are not liable for any delays, damages, or loss that may occur during the shipping process. However, rest assured that we will assist you in tracking and following up on your parcel.

Important Note:
Estimated Time of Arrival (ETA) is calculated starting from the ship-out date. Please note that delivery periods are not guaranteed and do not account for Sundays or public holidays.